Terms of Service

Last updated: September 9, 2026

Welcome to SunoBatch ("we", "us", or the "Service"). These Terms of Service (the "Terms") govern access to and use of the Suno batch-download tool we provide through sunobatch.com.

By creating an account, subscribing, or otherwise using the Service, you confirm that you: (a) are at least 18 years old; (b) have read, understood, and agree to these Terms; (c) agree to our Privacy Policy; and (d) have authority to enter into this agreement for yourself or your organization.

1. The Service

1.1 What we provide
SunoBatch is a batch-download tool for music generated on the Suno platform, supporting MP3, WAV, and M4A. After quota validation, the Service temporarily processes audio for download. If that path is unavailable, the extension falls back to Suno’s official export flow. The Service is delivered online as software as a service (SaaS).

1.2 Digital service
The Service is an intangible digital product. Access is enabled once payment is confirmed. Because the service is delivered immediately, refund restrictions apply; see Section 6.

1.3 Third-party dependency
The Service depends on content supplied by a third-party platform, Suno. Changes to that platform’s interfaces or policies may affect availability; we will make reasonable efforts to notify users.

2. Account Registration

2.1 Account creation
You must provide accurate and complete information to create an account. You are responsible for protecting your credentials and for activity under your account.

2.2 Account security

• Contact support@sunobatch.com immediately if you identify unauthorized use.
• Do not share login credentials with a third party.
• Keep your billing email address current.

3. Subscription Plans

We offer Free, Creator (monthly), Quarterly, and Annual plans. Current plan details and prices are available on the home page. We may change plan features or introduce new plans for a future billing period.

4. Billing and Payment

4.1 Billing cycles and renewal
The price, term, and renewal status of a paid plan are the order details shown by Waffo Pancake before payment. When an order has auto-renewal enabled, you authorize a renewal charge at the displayed price and interval at the end of each billing period. You may stop the next renewal in this site’s workspace; doing so does not end your current paid period early or affect access during that period.

4.2 Taxes
Unless stated otherwise, listed prices exclude applicable taxes, including VAT, GST, and sales tax. Where required by law, we will collect and remit relevant taxes.

4.3 Payment processing
Payment card data is processed by Waffo Pancake in its checkout and is not stored on our servers.

5. Paid Periods and Early Termination

5.1 Fixed term
After payment is confirmed, you purchase access for the period shown at checkout. Except where required by applicable law or expressly stated in Section 6, a started paid period cannot be ended early, downgraded, or refunded pro rata for unused days. Service continues until that period ends.

5.2 What happens at expiry

• After you stop the next renewal, your account keeps its current benefits until the expiry date. It will not be charged again after that date and will move to the Free plan.
• If you do not renew or complete payment for the next period, your account moves to the Free plan when the current period ends.
• Account data is retained or deleted under the Privacy Policy.
• This section does not limit any renewal-management method stated at checkout or any non-waivable right under applicable law.

6. Refund Policy

6.1 General policy
Because our digital service is delivered immediately after payment, subscription fees are generally non-refundable, except in the circumstances below and where applicable law requires otherwise.

6.2 Refundable circumstances

• Duplicate charge: a duplicate charge caused by a billing error is fully refunded.
• Verified service interruption: if an issue caused by us makes the Service unavailable, we will provide an appropriate remedy based on the actual impact.
• Statutory rights: any cancellation or refund right granted by applicable law remains reserved.

6.3 How to request a refund
Email support@sunobatch.com with your account email, transaction ID, and reason. We will acknowledge the request within two business days and, where approved, return funds to the original method within 5–10 business days.

6.4 Non-refundable items

• Fees for an already used subscription period, except under Section 6.2.
• Refund requests for an annual subscription more than 30 days after the initial purchase.
• Accounts closed for violating these Terms or the acceptable-use policy.

7. Billing Disputes

If you believe a charge is incorrect, email support@sunobatch.com before opening a dispute with your bank. We aim to respond within two business days and resolve confirmed billing errors within five business days.

8. Acceptable Use

8.1 Permitted use
You may use the Service only for lawful purposes consistent with these Terms, including personal music collection and organizing creative material.

8.2 Prohibited use
You agree not to use the Service to:

• Download music content at scale for resale.
• Infringe a third party’s intellectual-property or privacy rights.
• Bypass or interfere with Service security features or quota limits.
• Resell or sublicense access without prior written approval.
• Violate applicable laws or regulations.

9. Data, Privacy, and Security

Your use of the Service is subject to our Privacy Policy. Payment card data is processed exclusively by Waffo Pancake and is not stored on our servers.

10. Disclaimer and Limitation of Liability

10.1 Disclaimer
The Service is provided "as is" and "as available" without express or implied warranties, including merchantability or fitness for a particular purpose.

10.2 Limitation of liability
To the maximum extent allowed by applicable law, we are not liable for indirect, incidental, consequential, or punitive damages. Our total liability is limited to the amount you paid us in the 12 months before the event giving rise to a claim.

11. Term and Termination

These Terms remain effective while you use the Service. We may suspend or terminate your account for a material breach, suspected fraud, or where required by law. If we end the Service for a reason not caused by your breach, we will refund the unused prepaid portion on a pro-rata basis. You may request account deletion at any time by contacting support@sunobatch.com.

12. Governing Law and Disputes

These Terms are governed by the laws of the People’s Republic of China. Before starting formal proceedings, please email support@sunobatch.com to seek an informal resolution.

13. General Terms

We may update these Terms at any time. We will notify you by email at least 14 days before material changes take effect. Continued use means acceptance. If any provision is held invalid, the remaining provisions remain in full effect. These Terms and the Privacy Policy form the entire agreement between you and us.

14. Contact

For questions about these Terms or billing, contact support@sunobatch.com.

By using the Service or selecting “I agree” at checkout, you confirm that you have read and accepted these Terms.
Last updated: September 9, 2026 · SunoBatch · sunobatch.com